The Trianon Palace in Versailles is located at 1, boulevard de la Reine, and was quite easy to find (luckily so because we hadn’t figured the GPS by then). Once you enter the town from the freeway make a right at boulevard de la Reine and the hotel is down a few kilometers on the right at the end of the tree lined road. It is directly before an entrance gate to the grounds of Versailles (there is a fee for cars, but we walked in and was able to enter The Palace grounds from another entrance nearby) and adjacent to a horse pasture. The hotel is quite striking and looks and has a feel of a French Chateau (it was built as a hotel in the early 1900’s).
I parked directly in front of the hotel in what I thought was free parking on a small side street off boulevard de la Reine (no markings or pay points). Upon entering the hotel you could feel the elegance and charm. However, as I am American and it was hot I was in shorts and a polo shirt. But the hotel, while elegant, is not stuffy. Reception is in a small area on the left after you enter the hotel. I received a warm greeting and check-in was relatively quick. The Trianon Palace is a Waldorf Astoria property and luckily I read prior to our arrival that at Waldorf properties breakfast is not included for Hilton Gold or Diamond members. While I was disappointed this benefit was not included, at least it wasn’t a surprise. However, I was slightly disappointed when the girl who checked us in told me there were no rooms to upgrade us to and we would get the room we reserved. I had also read prior to our trip to make sure to get a room in the main building and not the newer building that is also part of the hotel that houses meeting rooms and a sports bar. I even made a notation of it in the remarks section of my reservation. But this slipped my mind to ask her as I was finishing checking in. Plus, at that time she was informing me that where I parked was the same hourly parking as the main street. She was nice enough to let me know the hotel had a small free parking area in front of the hotel as long as there were spaces available (that was nice as the garage parking is 20 Euros/day). So after giving the car to valet I looked at our room number and soon realized our room was in the newer building. The room was very nice but I wanted to be in the main building. So I called the front desk and asked about a room in the main building. I again was told there were no upgraded rooms. I replied that I did not want an upgraded room, but just wanted the same room category but in the original building. Either there are no King Classic Guest Rooms in the main building or wearing shorts was a mistake, because we spent our one night here in our original room. So I can not really say if the rooms in the older building are better or not. But I can say you feel like you do not get the full feel of the hotel or enjoy the ambiance this property offers. Rather you feel like you are in a modern hotel that could be anywhere. That said, our room was fine. If we had the same room in the main building I would have been happy. But since this room had no view at all (there was a large row of bushes along that side of the hotel) and was in the newer wing I was not pleased.
Unfortunately the few photo’s I took of the hotel somehow disappeared (I will blame my wife for erasing them or maybe I never took them, but better to blame her) so I do not have any photo’s of the room. The room was good size and with a unique but pleasant color scheme (a nice light purple). The bed, linens and pillow’s were luxurious and comfortable (had a very good night sleep). There was a medium size flat-screen TV and a desk to work at (as a Hilton property the Internet was free but for non Gold & Diamond members it is 25 Euro/day, expensive!!). The bathroom was very roomy and had a large bath tub and separate shower. The Ferragamo toiletries were a reminder that this is a luxury hotel. We did receive 2 free bottles of water and a small bag of candy (I assume because of my status, but maybe all guests receive the same) which was a nice touch.
Outside of the free Internet the only other benefit Gold & Diamond Members receive is a welcome drink in either the Sports Club Bar (which was closed) or the Garden Bar. The Garden Bar Lounge is an outside patio that overlooks the new building and the well maintained grounds between. There are both tables and sofas to eat or drink at. It is a very casual and relaxing environment and the perfect place to enjoy a drink or a light meal. As we had already eaten dinner in town (and what a mistake that was. We ate at a restaurant across from the train station that was one of the worse meals I have ever eaten. Unfortunately on our walk back to the hotel we found a section of town that has dozens of restaurants and a open market) and had bought some sweets at a patisserie to eat in the room we just spent about 20 minutes enjoying our 2 welcome drinks (My wife had a glass of Champagne and I had an incredibly tasty fresh glass of orange juice :)) at the Garden Bar Lounge. Afterwards we had a nice stroll around the property.
In addition to the Garden Bar and Sports Club Bar there is also the Gallery Bar, and two Gordon Ramsay Restaurants. La Veranda which is a more relaxed restaurant and the 2 Michelin starred Gordon Ramsay au Trianon. It is a much more elegant and exclusive restaurant, serving only 10 tables. As a word of caution as with most luxury hotels the food is very expensive. Breakfast is 30 Euros (we did not have), A light meal at the Garden Bar was 30 Euros, and our 2 drinks would have cost 25 Euros.
The hotel also has a spa (Spa Guerlain), an indoor pool (which I did not know about and wished we used), a fitness center, as well as an outdoor tennis court.
The Trianon Palace Versailles is a beautiful hotel with a good location in a very peaceful setting. The staff was friendly enough. I did have an issue with a local call. I was told it was .50 and was charged 12 Euros. I had no trouble having this charge removed at check-out (which was quick and efficient). Since our stay here was over three weeks ago I probably have a better opinion of the hotel than if I did this review the day after we left. I am usually more interested in getting lounge access or free breakfast than getting a room upgrade as a benefit with Hilton. I felt like not only did we not get an upgrade, but were given the lowest category room in the entire hotel (we could have had the same room across the corridor with a view of the main building). So as a Hilton Honors Diamond member I was not 100% happy with our stay or this hotel. If we were in the area again we would probably stay here again (shows the power of loyalty programs). If I was not an HHonors member and got the same treatment I guess I would have been very happy with the Trianon Palace Versailles.