Pat's Travel Reviews

United 787 Delays and Changes of Aircraft

Here is another update on United’s 787. Yesterday (May 18, 2013) I received a notice from United that they have information on the reintroduction of their 787 Dreamliners. They now say they will begin flying tomorrow (May 20th) on Domestic routes and begin flying Internationally on June 10th on United’s new Denver to Tokyo route. I am ticketed on two flights in early June between LAX to IAH on the 787 and will have a review of it shortly thereafter. Click the link below to read more from United on the 787.

This is an update (May 4, 2013) to the prior article below on United’s 787 Dreamliner;

Finally the 787 Dreamliner has fixed it’s battery issue and has been cleared by the FAA to begin passenger service again. Ethiopian Airlines was the first airline to start flying the Dreamliner again on April 27th. Other airlines (LOT, JAL, ANA, UAL, to name a few) are to start flying the 787 immediately, soon, or later this month. United Airlines is scheduled to start domestic service May 31, 2013 and is still planning their inaugural international flight from Denver to Tokyo’s Narita (NRT) on June 10th. United’s web site has very little updated news about their 787’s.  As of now they will fly their domestic schedule through their hub in Houston (IAH). So starting May 31st you can start to fly the 787 on flights from IAH to DEN, LAX, and ORD, and can actually book these flights now. Hopefully since they are waiting so long to reintroduce them, they will actually fly on flights they are scheduled to fly (was an issue before they were grounded). But I will try to book a ticket from ORD to LAX thru IAH on 787’s on both legs so I have a better chance of actually flying on it.

Just an update (Dec. 2012) on my scheduled trip on the 787 from Chicago (ORD) to Houston (IAH) last week. I purposely flew back to San Diego from Chicago thru Houston just to fly on the 787. Actually, I bought the ticket to PHX because I could not get a ticket on UA flight #1510 (787 flight ORD to IAH) thru IAH to SAN.  So I purchased an extra ticket from PHX to SAN. In addition, I even used a Regional Upgrade even though there were many seats free in Business First. So when I arrived at gate C-20 and did not see the swooshing gold line along side the aircraft (one of the ways to distinguish the 787) I knew my fears had been realized and there was a change of guage to a 767-400. I should have known the night before when I checked in for the flight. I saw my seat had been changed (but earlier in day I saw flight was still with 787). But I was able to get my original seat back and guess I did not pay too much attention to the the cabin layout online. The 767-400 aircraft is nice but needless to say I was very disappointed on not flying the 787 Dreamliner.

I called United Customer Care about this a few days later (now they only have Customer Care for 1K’s and above. Everyone else needs to make comments or express concerns on-line) and said something to the effect that I am sure I am not the only one who has called expressing disappointment on not being able to fly on the 787 as they bought a ticket to do so. He said “no” and explained that besides the delivery delays from Boeing they are also having some problems with the wiring on the 787’s they have and that there have been occasional disruptions and aircraft changes. Then added, that United (as well as all carriers) state that on all flights there may be a change of equipment. But he gave me a small credit voucher (cost of my ticket from PHX to SAN) because I had not complained this year (I had never heard that one before). This only slightly eased the disappointment from not being able to experience the 787.

So if you are buying a ticket just to fly on United’s 787 Dreamliner be prepared to have a change of aircraft. There is no guarantee that you will actually fly on the 787. I am sure in time when they are caught up with deliveries and fix the wiring problem there will be less of these changes. I guess I should be happy this flight was not canceled and I still can look forward to my first trip on the 787!! I see that they are now flying from IAH to LAX on the 787.

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Pat's Travel Reviews

Pat's Travel Reviews